Procedures and Protocols
The health and safety of our guests and employees are our top priority here at the Evergreen Lodge. We are continuously monitoring our protocols to align with expert guidelines set forth to combat COVID-19. As a part of the effort, Eagle County has encouraged all residence and guests to follow the Five Commitments of Containment while enjoying our beloved valley:
Check-in & Check-Out Procedures
Guarantee Check-in time is at 4:00pm and Check-out time is at 11:00am. We are making the best effort to prepare your room to our highest sanitation standards, therefore occasionally we might not be able to guarantee early arrivals or late departures. We appreciate your understanding.
During your arrival, we ask that guests wear face coverings and utilize the hand sanitizer at the Front Desk. A plexi-shield has been installed at the Front Desk for your health and safety during the check-in process. Social Distancing stickers have been placed on the floors to establish proper distancing from the front desk and others waiting in line. For our check-in procedure, our front desk agent will provide you your room information, a registration card, a parking pass and your fully sanitized key cards. All reservations will be prepaid prior to arrival to aid in the efficiency of the contactless check-in process. We will still request that your sign the registration card with one of our sanitized pens.
Our check out time is 11:00am. Upon your departure, we request that you leave your key cards in the room and close the door.
We respectfully ask that all guests wear face coverings at check-in and while in the public areas (entrances, elevator, front desk, lobby, hallways, restaurants, parking garage, and stairs) throughout your stay. We appreciate your cooperation. All Evergreen Lodge staff will be wearing face coverings and protective gloves will be worn as needed and recommended.
Following the Social Distancing recommendations, we ask that all guests and employees maintain a six (6) feet distance from others.
We encourage all guests use hand sanitizer and wash their hands frequently throughout their stay for their continued safety and health. We have added hand sanitizer station in the lobby, front desk and restaurants for your convenience. All Evergreen Lodge staff will be washing their hands consistently and frequently. Protective gloves will be worn as needed and recommended.
The Evergreen Lodge continuously provides a safe and healthy environment for our guests and employees. All rooms are cleaned and sanitized to the highest standards and with approved cleaning solutions. At this time, we are also allotting a 24 hour period between departures and arrivals to a room in order to properly clean, sanitize, and prepare your room for your arrival. For your health and safety, if you wish not to have our daily housekeeping service provided to you, we ask that you notify us at time of check in or simply place “Don’t Disturb” sign on your room’s door.
Public Spaces and Common Areas
The Evergreen Lodge will continue to provide a safe and healthy environment for our guests and employees. All public spaces and common areas including high touch areas in the lobby and front desk area, public restrooms, elevator, stairway handrails, luggage carts, entry doors and door handles are cleaned frequently throughout the day. All areas are cleaned and sanitized to the highest standards and with approved cleaning solutions.
As always, thank you for being a part of the Evergreen Lodge family and feel free to reach out directly with any questions, comments or suggestions!
COVID Helpful Links